The stress of your car or truck needing a tow can make anyone flustered and frustrated. This is especially true if you have gotten into an accident or broken down far from any familial support. No matter when or where you need a tow truck’s assistance to get your vehicle moving again, the tow truck company is going to need a few different pieces of information to give you the best service. Here are the most important things to tell your tow truck trucker when you call for a tow.
1. What Is the Make and Model of Your Vehicle?
Cars, trucks, vans, buses, limousines, campers . . . Automobiles come in hundreds of different weights, sizes, and shapes. No matter what kind of vehicle you own, tow truck companies like SG3 Towing and Recovery need to know the make and model above all else. This way, we can select the right tow truck and tools necessary to make the trip safely and efficiently. Even if you own a vehicle from a lesser-known brand, knowing the brand gives us the chance to look up the information needed to prepare.
2. How Quickly Do You Need Service?
We know your time is precious. No one who breaks down on the highway is looking to kill an hour or two waiting for a tow truck to arrive. But there is a difference between needing a tow truck and needing a tow truck immediately. Say your car breaks down in the middle of the road and begins to block traffic. Or say you need a tow truck to assist you in a dark or unsafe area. We are more than willing to race to your location and help under such circumstances.
3. Is Your Vehicle on Flat or Uneven Ground?
A tow is easy enough if you have managed to stop your vehicle on the side of the road. If the side of the road is a deep slope, however, letting your tow truck service know before they arrive can save a lot of time. If your vehicle has fallen into an embankment or breaks down in off-road conditions, for instance, our drivers will prepare to use a winch for safe extraction. Having the right equipment will save you time, money, and worry.
4. What is Your Location?
This may be a simple piece of information to give, especially if you are on a well-known city street or intersection with plainly visible signs. On the other hand, if you have broken down on the freeway in the middle of nowhere, you have most likely failed to notice the nearest mile marker while stressing about your failing vehicle. Keeping a cell phone or GPS in your vehicle during your travels is a sure-fire way to have the exact information you need to provide us.
5. Do You Have a Preferred Mechanic?
This piece of information is sometimes tricky to give, especially if you have no preferred mechanic at all. If your vehicle has sustained damage in a crash, the mechanic we tow you to will greatly depend on your insurance company’s preferred list of body shops and mechanics. Pick a trustworthy mechanic near your home and ask your insurance company what locations they recommend should you ever find yourself in an accident.
The Right Information for the Right Service
When you ever find yourself in a sticky situation where you have to call a tow company, be sure to have answers to the above questions. Having these answers will help you give the towing company what they need to best serve you.
No matter what the circumstances, when you need towing assistance in St. George or southern Utah, give SG3 Towing and Recovery a call. We respond day or night, and we will make sure your vehicle gets to the right mechanic or service for a stress-free fix.